Kevin Jordan | Coach

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At A Crossroads

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"Emotional Intelligence is an umbrella term that encompasses many of these critical interpersonal skills. Laura Wilcox, director of management programs at the Harvard Extension School, said, 'Emotional intelligence is no soft skill.' We should see hard and soft skills as working in concert with one another, she says. 'Emotional intelligence bolsters the hard skills, helping us think more creatively about how best to leverage our technical chops.'"

"...coaching is a skill that needs to be learned and honed over time. Fortunately, even a small amount of training can help. Not only does a lack of training leave managers unprepared, it may effectively result in a policy of managers’ reinforcing poor coaching practices among themselves. This can result in wasted time, money."

"Even after writing eleven books and winning several awards, Maya Angelou couldn't escape the doubt that she hadn't earned her accomplishments. This feeling of fraudulence is extremely common. Why can't so many of us shake feelings that our ideas and skills aren't worthy of others' attention? Elizabeth Cox describes the psychology behind the imposter syndrome, and what you can do to combat it."